"This book is a great demonstration of this powerful approach and how it can make a meaningful difference in any type of business It takes a dedicated engineering approach to implement, but the payback in customer satisfaction and growth is dramatic " —Lou Giuliano, chairman, president, and CEO, ITT Industries Авторы Геничи оеспц Тагучи Genichi Taguchi Сабир Чоудхари Subir Chowdhury Yuin Wu Yuin Wu.  размеры:Издательство: Wiley-Interscience, 2004 г Твердый переплет, 1696 стр ISBN 0471413348.